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PBXDOM Service is a decent and superb call billing for getting the reports of telephone activity and cost management in organizations and groups outfitted with Panasonic PBX. Panasonic PBX can associate with PBXDOM call billing software in two ways.
Analyse Panasonic KX TDA Series call centre performance using Calltrak call accountingIdentify ring time, lost calls and extension phone usageIdentify calls answered within a time frame and calculate customer service level using erlang C analysisInterval analysis allowing busy times to be identified and allocating staffRobust and reliable call accounting softwareTotally user maintainable including flexible telecomms call pricingPhone reporting and call billing solution with the ability to recover extra charges such as line rental, voicemail, handset rental etc.Multi site reporting with differing phone system vendors on one call accounting applicationSchedule and email call billing and phone system reportsPanasonic KX TDA Series phone bill reconciliation and call accountingCompare extension, department, division and site usage for the Nortel BCM50 networkAnalyse incoming KPI for extension usage including answer rate and lost calls and talk time etcIdentify abandoned incoming calls or calls gone to voicemail and the time to return the calls on the Panasonic KX TDA Series telephony
Calltrak Call accounting software will collect the CDR from the Panasonic KX TDA Series. As CDR is collected, it is processed by the Calltrak services and stored in a centralised SQL Server database. Calltrak will collect from multiple remote Panasonic KX TDA Series installations or other phone vendors and generate call accounting reports using the Crystal reports reporting engine where they may be further exported or emailed. All the innovative features of Calltrak are accessed by a web browser such as Internet Exporer or Firefox.To configure Calltrak for Panasonic KX TDA Series call accounting, select the Panasonic KX-TDA Series PBX Type from the site details configuration option.
How do I connect my PC to our PBX? And what do I use to download the data? We have a PBX system (Panasonic KX TA 308) -- I've read that I can connect via a COM port and download call data using software. I have offered to code this myself, but my boss is worried it won't be worth the time it would take, so he would rather go with specialized software ready to use that doesn't require too much work to set up.
As for the software to view the data, the term you're looking for is called "call accounting" or "call logging". Something like PhoneJournal* should do the trick. Remember that call accounting/logging not to be confused with "call recording", which is something completely different.
There's also some information about a software interface to the unit called the Programmator. (GROAN!) I'd post the link, but I don't have enough reputation points. I found it by Googling "panasonic kx ta308 programming manual". Perhaps that will help.
Wouldn't it be easier to ask the employees who's been calling the number or calling the number yourself and asking them who's been calling them? Every problem doesn't require a technical solution. Also, as others have said, contact a local vendor that services that brand PBX and ask them for assistance. They'll have the correct software and hardware and can help you set things up.
Using a Call Accounting Software it the right approach in this case. Look for one software that supports your model. Include "SMDR" or "CDR" keyboard in your search, these are the common names for call accounting logs you want to capture and parse.
Using our unique experience and expertise, we will help you identify your most pressing accounting challenges and quickly deploy our software by providing a clear vision and predictable, confident delivery and implementation.
BlackLine is a high-growth, SaaS business that is transforming and modernizing the way finance and accounting departments operate. Our cloud software automates critical finance and accounting processes. We empower companies of all sizes across all industries to improve the integrity of their financial reporting, achieve efficiencies and enhance real-time visibility into their operations.
Tangoe's telecom expense management (TEM) software product includes expense management, budgeting, call accounting, billing, ordering, and fulfillment for the entire fixed and mobile environment of an enterprise. SymmetricDS is an embedded service for running TEM securely across different companies who outsource the fulfillment of orders.
In addition Blitz TAPI SMDR PRO has interface which allows to programs of tariffing of foreign manufacturers to change COS and name of EXT line. For example: the interface of interaction with program of tariffing Wintariff 2.06.15 on automatic change COS of EXT hotel's telephone number at settle the lodger, at excess of set limit of telephone calls and at eviction the lodger and listing him the account for use of phone is realized.To download the file To install and set Blitz TAPI SMDR PRO & Wintariff 2.06.15 click on the link:
Note: Epson ScanSmart software is now available for your product. To set up your product and install Epson ScanSmart, download and run the Drivers and Utilities Combo Package Installer. If you would also like to install Document Capture Pro, click Utilities and select it from the list.
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